Support
We’re here to help.
Most questions are answered below. If yours isn’t, get in touch and a real person will reply.
The fastest way to get help
In Zuno, open Settings → Support Center and choose Contact Support. Your device details and session logs are attached automatically, so we can see what went wrong, and you’ll get a reference code for any follow-up. On iPhone and iPad, you can also shake your device to report a problem the moment it happens.
Other ways to reach us
- Email[email protected]Account questions, billing, and anything you’d rather keep private.
- Documentationdocs.zunoplayer.appStep-by-step guides for every feature and setting.
- Community forumcommunity.zunoplayer.appAsk a question or search answers from other users.
- DiscordZuno community serverChat with other users and the team. Quickest for small questions.
- Redditr/zunoplayerTips, setups, feature ideas and release discussion.
Email replies usually arrive within 24–48 hours, Monday to Friday, in English.
Before you get in touch
Most playback and connection problems clear up with one of these. Try them in order.
Check your server
Make sure your Plex, Jellyfin or Emby server is running and reachable from another device.
Restart Zuno
Quit the app fully and open it again. Sign back in if you’re asked to.
Update everything
Install the latest Zuno from the App Store, and update your server to its current stable release.
Clear the cache
In Settings → Support Center → Diagnostics, choose Clear App Cache to reload everything from your server.
Frequently asked questions
Which servers does Zuno support?
Zuno works with Plex, Jellyfin and Emby. You can connect several servers at once, of any type, and their libraries appear together on one home screen. See Multiple Servers.
Zuno isn’t affiliated with Plex, Jellyfin or Emby.
Is Zuno free? What does Zuno Pro add?
Zuno is free to use: connect your server and play your whole library, including 4K, advanced HDR and spatial audio. Zuno Pro adds downloads, Screenings, Zuno Live, Zuno Remote, the Server Dashboard, requests and Watch Sync, and more.
Pro is $1.99 a month, $14.99 a year, or $89.99 once (US prices), with a one-week free trial. It supports Family Sharing. See Zuno Pro.
Zuno can’t find or connect to my server
Check that:
- Your server is running and reachable from another app on the same network.
- Your device is on the same Wi-Fi network as the server, for local connections.
- You’re signed in to the account that has access to the server (Plex), or you’ve entered the correct server URL and port (Jellyfin and Emby).
- A VPN or content blocker on your device isn’t intercepting the connection.
Watching away from home? Make sure remote access is set up on the server itself. See Remote Access & Connection Issues.
Playback stutters or buffers
In Settings → Playback, set Playback Mode to Adaptive Streaming. Zuno then drops to a lower-quality stream when your connection can’t keep up, and climbs back once it recovers.
If your server has to convert the video on the fly, its processor may be the bottleneck. Your server’s dashboard shows whether it’s converting video, audio or subtitles. See Streaming & Quality.
How do I sign in?
Plex: tap Sign in with Plex and finish signing in in your browser. Zuno never sees your Plex password.
Jellyfin and Emby: enter your server URL (for example, http://192.168.1.100:8096), then your username and password. If your Jellyfin server has Quick Connect turned on, you can approve a code instead of typing your password.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, choose Zuno, and cancel. You keep Pro until the end of the period you’ve paid for.
For refunds, use reportaproblem.apple.com. Refunds are issued by Apple, not by us.
Restoring purchases on a new device
Sign in with the Apple Account you subscribed with, then open Settings → Subscription in Zuno and tap Restore Purchases. Your Pro access comes straight back, at no extra charge.
Subtitles or audio tracks aren’t working
During playback, open the Subtitles or Audio options to switch tracks. Zuno plays plain-text (.srt), styled (.ass and .ssa) and image-based (PGS and DVD) subtitles, whether they’re inside the video or separate files on your server.
If an external subtitle file doesn’t appear, your server may need to scan the library again. See Subtitles.
Does Zuno work on Apple TV, iPad and Mac?
Yes. Zuno runs on iPhone and iPad (iOS 18 and iPadOS 18), Apple TV (tvOS 18) and Mac (macOS 15 Sequoia). Zuno Pro is tied to your Apple Account, so it follows you to every device, and Family Sharing extends it to your family.
A few features depend on the device. See Feature Comparison by Platform.
How do I report a bug or request a feature?
For bugs, use Settings → Support Center → Contact Support in the app, so your logs come along with your report. For feature ideas, post on the community forum, Discord or Reddit. We read everything.
Is my data private?
Yes. Zuno talks directly to your server. We don’t run a backend that proxies your library or tracks what you watch. Read the full privacy policy.
Still need help?
Email us at [email protected]. Contacting us from the app attaches these details for you, but by email it helps to include:
- Your device and its software version.
- Your Zuno version.
- Your server type (Plex, Jellyfin or Emby) and its version.
- What you were doing when it happened, and the title you were watching.
- Whether it happens on Wi-Fi, mobile data, or both.
- A screenshot or screen recording, if you can.